{"id":1586,"date":"2024-07-02T11:38:29","date_gmt":"2024-07-02T04:38:29","guid":{"rendered":"https:\/\/atnewtech.vn\/shipping-policy\/"},"modified":"2025-03-11T12:41:27","modified_gmt":"2025-03-11T05:41:27","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/atnewtech.vn\/en\/shipping-policy\/","title":{"rendered":"Shipping policy"},"content":{"rendered":"
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Shipping and Delivery Policy<\/span><\/h1>\n

SHIPPING AND DELIVERY POLICY AT ATNEWTECH<\/strong><\/span><\/p>\n

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CNM AN TAM CO., LTD<\/strong>. provides sales & cash-on-delivery services across Vietnam.<\/span><\/div>\n
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\u2013 Customers are kindly requested to carefully check the goods and compare the products with the documents and warranty certificates (if available) before accepting the delivery. In case the customer asks someone else to receive the goods, they must also inspect the items carefully before acceptance. Once the delivery is successfully made, ATNEWTECH <\/strong>is only responsible for technical issues caused by the manufacturer (according to the Exchange\/Return policy and Warranty regulations). Any other cases are not the responsibility of ATNEWTECH. <\/span><\/div>\n
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\u2013 Customers should note that all products sold by ATNEWTECH <\/strong>come with full documentation, such as: Sales invoices; and\/or Delivery slips; and\/or Delivery notes; and\/or Financial invoices (if requested by the customer). Therefore, customers have the right to refuse delivery if any of the four required documents are missing. This ensures the quality of the product, ensures that you are purchasing the correct item from ATNEWTECH<\/strong>, and protects your rights regarding exchanges\/returns. <\/span><\/div>\n
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\u2013 Delivery may be delayed due to reasons such as: incorrect customer address, customer not being at home, the delivery staff unable to contact the customer, natural disasters, fires, etc. If the delay is caused by CNM AN TAM CO., LTD., we will contact the customer to arrange a suitable delivery time.<\/span><\/div>\n
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\u2013 If the delivery has been delayed beyond the expected time, and the customer has not received the goods, please provide feedback so that we can address the issue as quickly as possible. If you wish to change the order (such as changing the product, canceling the order, etc.) while waiting for the delivery, and the service has not yet dispatched the goods, please notify ATNEWTECH <\/strong>so that we can coordinate with the delivery service. <\/span><\/div>\n
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Currently, we offer the following delivery methods:<\/span><\/div>\n
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1. Pick Up Directly at ATNEWTECH<\/strong><\/span><\/div>\n
\u2013 Customers purchasing at CNM AN TAM CO., LTD.’s head office or branches will receive their goods directly at the store.<\/span><\/div>\n
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\u2013 Please check the goods carefully, compare the products with the documents and warranty certificates (if available) before accepting the delivery.<\/span><\/div>\n
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\u2013 The sales staff will provide all necessary documentation, including the Sales invoice; and\/or Financial invoice (if requested). Customers have the right to ask the sales staff for the documentation if not provided promptly. <\/span><\/div>\n
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2. Delivery by Our Delivery Staff to the Customer’s Home<\/strong><\/span><\/div>\n
\u2013 For customers located in distant districts or provinces, if our ATNEWTECH <\/strong>staff cannot deliver the products, ATNEWTECH <\/strong>will authorize reputable delivery companies such as VNPT, Viettel, or other reliable delivery services.<\/span><\/div>\n
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\u2013 When placing an order, customers are kindly requested to fill in all the required and accurate information to facilitate quick and smooth delivery and payment. We are not responsible for delays or losses caused by incorrect customer-provided information. <\/span><\/div>\n
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\u2013 Delivery time depends on whether you choose express delivery or regular delivery. These times are approximate:<\/span><\/div>\n