{"id":1582,"date":"2024-07-02T11:23:04","date_gmt":"2024-07-02T04:23:04","guid":{"rendered":"https:\/\/atnewtech.vn\/return-policy\/"},"modified":"2025-03-11T11:09:25","modified_gmt":"2025-03-11T04:09:25","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/atnewtech.vn\/en\/return-policy\/","title":{"rendered":"Return policy"},"content":{"rendered":"<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><\/p>\n&#13;\n<h1 dir=\"ltr\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><strong>Quy \u0111\u1ecbnh \u0111\u1ed5i tr\u1ea3 h\u00e0ng:<\/strong><\/span><\/h1>&#13;\n<p class=\"wp-block-paragraph\" dir=\"ltr\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><a href=\"https:\/\/atnewtech.vn\/en\/\">All paint products are posted on the Website https:\/\/atnewtech.vn\/ Committed to being genuine products of AT Newtech, stainless steel equipment products have been registered by the manufacturer with quality standards according to state regulations and Vietnamese construction laws.<\/a><\/span><br\/>\n\n<span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\u2013 Products provided to the market by AT Newtech have a after-sales and warranty mechanism, ensuring there are no counterfeit or poor quality goods.<\/span><br\/>\n\n<span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\u2013 If the goods delivered to you do not comply with your order, you are required to return the goods as follows:<\/span><\/p>&#13;\n<h2 dir=\"ltr\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><strong>1. Return time<\/strong><\/span><\/h2>&#13;\n<p dir=\"ltr\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Return period is within 48 hours from receipt of goods.<\/span><\/p>&#13;\n<h2 dir=\"ltr\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><strong>2. Conditions for Product Exchange\/Return:<\/strong><\/span><\/h2>&#13;\n<p dir=\"ltr\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\u2013 AT Newtech accepts requests to exchange or return goods in the following cases:<\/span><\/p>&#13;\n<ul>&#13;\n\t<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">S\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i do nh\u00e0 s\u1ea3n xu\u1ea5t;<\/span><\/li>&#13;\n\t<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">H\u00e0ng kh\u00f4ng \u0111\u00fang ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng nh\u01b0 c\u00f4ng b\u1ed1 c\u1ee7a nh\u00e0 s\u1ea3n xu\u1ea5t v\u00e0 y\u00eau c\u1ea7u \u0111\u1eb7t h\u00e0ng;<\/span><\/li>&#13;\n\t<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\u0110\u1ed5i s\u1ea3n ph\u1ea9m \u0111\u00fang c\u00f9ng lo\u1ea1i v\u00e0 c\u00f3 dung t\u00edch l\u1edbn h\u01a1n lo\u1ea1i \u0111\u00e3 mua;<\/span><\/li>&#13;\n<\/ul>&#13;\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\u2013 In all cases where you request to exchange or return goods, AT Newtech only accepts exchange or return of goods when the goods to be exchanged or returned must be new, in original packaging, with no signs of being opened or replaced. change.<\/span><\/p>&#13;\n<h2 dir=\"ltr\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><strong>3. Return product methods:<\/strong><\/span><\/h2>&#13;\n<p dir=\"ltr\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\u2013 Customers send returned goods to the Company or Office address:<\/span><\/p>&#13;\n<div id=\"text-3667245683\" class=\"text\">&#13;\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><strong>An Tam New Technology Company Limited<\/strong><\/span><\/p>&#13;\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Head office: No. 11 Alley 896\/10\/25 Nguyen Khoai, Thanh Tri Ward, Hoang Mai, Hanoi<\/span><\/p>&#13;\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Warehouse address: Adjacent to 25 Osaka, Eurowindow Twin Parks Gia Lam urban area, Hanoi<\/span><\/p>&#13;\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Hotline: 0338020530<\/span><\/p>&#13;\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><a href=\"mailto:atnewtechvietnam@gmail.com\">atnewtechvietnam@gmail.com<\/a><\/span><\/p>&#13;\n<\/div>&#13;\n<p dir=\"ltr\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\u2013 To return goods, please follow the following order:<\/span><\/p>&#13;\n<p dir=\"ltr\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"> + When discovering that the goods are defective or do not meet quality standards, customers must immediately stop all activities related to the use of those goods and immediately call to notify the sales staff who received the order. about the situation you are facing;<\/span><\/p>&#13;\n<p dir=\"ltr\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"> + Agree with the handler on the specific form, method, and time of returning goods;<\/span><\/p>&#13;\n<p dir=\"ltr\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"> + AT Newtech redelivers new goods to customers according to the goods exchange request agreed upon by both parties; or in case the customer needs to return the goods, AT Newtech will refund the corresponding value of the goods returned to the customer by bank transfer or another method depending on the agreement of both parties.<\/span><\/p>&#13;\n<p dir=\"ltr\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">\u2013 In case the customer discovers\/has likely discovered that the goods are defective or do not meet quality standards but still intentionally uses them, AT Newtech will not resolve and is not responsible for this issue.<\/span><\/p>&#13;\n<h2 dir=\"ltr\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><strong>4. Return\/Exchange fee:<\/strong><\/span><\/h2>&#13;\n<p dir=\"ltr\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">All direct costs incurred related to returning defective goods due to manufacturer errors or goods delivered that do not meet quality standards will be supported by AT Newtech completely free of charge. For the rest, please bear the costs incurred or go directly to the nearest AT Newtech dealer to exchange goods. <\/span><\/p>&#13;\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Contact address:<\/span><\/p>&#13;\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><strong>An Tam New Technology Company Limited<\/strong><\/span><\/p>&#13;\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Head office: No. 11 Alley 896\/10\/25 Nguyen Khoai, Thanh Tri Ward, Hoang Mai, Hanoi<\/span><\/p>&#13;\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Warehouse address: Adjacent to 25 Osaka, Eurowindow Twin Parks Gia Lam urban area, Hanoi<\/span><\/p>&#13;\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Hotline: 0338020530<\/span><\/p>&#13;\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><a href=\"mailto:atnewtechvietnam@gmail.com\">atnewtechvietnam@gmail.com<\/a><\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>&#13; Quy \u0111\u1ecbnh \u0111\u1ed5i tr\u1ea3 h\u00e0ng: &#13; All paint products are posted on the Website https:\/\/atnewtech.vn\/ Committed to being genuine products of AT Newtech, stainless steel equipment products have been registered by the manufacturer with quality standards according to state regulations and Vietnamese construction laws. \u2013 Products provided to the market by AT Newtech have&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1582","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/atnewtech.vn\/en\/wp-json\/wp\/v2\/pages\/1582","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/atnewtech.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/atnewtech.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/atnewtech.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/atnewtech.vn\/en\/wp-json\/wp\/v2\/comments?post=1582"}],"version-history":[{"count":6,"href":"https:\/\/atnewtech.vn\/en\/wp-json\/wp\/v2\/pages\/1582\/revisions"}],"predecessor-version":[{"id":4797,"href":"https:\/\/atnewtech.vn\/en\/wp-json\/wp\/v2\/pages\/1582\/revisions\/4797"}],"wp:attachment":[{"href":"https:\/\/atnewtech.vn\/en\/wp-json\/wp\/v2\/media?parent=1582"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}