{"id":1576,"date":"2024-07-02T11:03:36","date_gmt":"2024-07-02T04:03:36","guid":{"rendered":"https:\/\/atnewtech.vn\/warranty-policy\/"},"modified":"2025-03-11T10:31:01","modified_gmt":"2025-03-11T03:31:01","slug":"warranty-policy","status":"publish","type":"page","link":"https:\/\/atnewtech.vn\/en\/warranty-policy\/","title":{"rendered":"Warranty policy"},"content":{"rendered":"<header class=\"entry-header\">\n<h1 class=\"entry-title mb uppercase\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">WARRANTY POLICY<\/span><\/h1>\n<div class=\"page-title-breadcrumbs\">\n<nav class=\"woocommerce-breadcrumb breadcrumbs uppercase\">\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\"><strong>Warranty Policy for Products Purchased at An Tam Co., Ltd.<\/strong><\/span><\/p>\n<div><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Customers are kindly requested to carefully check the goods, compare the product with the documents and warranty certificate (if available) before accepting the delivery. This ensures your rights in case of product exchanges\/returns and warranty claims. Please also contact the Warranty Department for detailed information regarding the product&#8217;s warranty status at the following <strong>hotline: 0368172226.<\/strong><\/span><\/div>\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">The product warranty covers: the repair of defects, malfunctions, or technical issues caused by the manufacturer&#8217;s fault.<\/span><\/p>\n<\/nav>\n<\/div>\n<\/header>\n<h3><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">1. Warranty cases<\/span><\/h3>\n<ul>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">The damaged product is determined to be due to the manufacturer&#8217;s error and is still under warranty.<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">The product has not been repaired by a third party.<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">The warranty card is intact, not torn or altered.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Customers will not incur warranty fees, but shipping and receiving fees will be paid by the customer.<\/span><\/p>\n<h3><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">2. Cases not covered by warranty<\/span><\/h3>\n<ul>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Products whose origin cannot be determined were purchased at AT Newtech.<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">The product has exceeded the expiration date stated on the warranty card or lost the warranty card.<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Warranty card is torn and no longer intact.<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">The product is damaged due to mechanical impact such as dropping, breaking, impact, scratches, dents, or due to fire or natural disaster.<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">The product is damaged due to improper use in the instruction manual.<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Arbitrarily disassemble, change product structure, use incorrect instructions, or use incorrect components.<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">3. In case of repair fee<\/span><\/h3>\n<ul>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">In case the product purchased at AT Newtech falls into the cases not covered by the warranty mentioned above, the company will repair it for a fee (if you request).<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Repair fees will be negotiated by AT Newtech with you.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Your contributions will contribute to improving AT Newtech&#8217;s service quality to serve customers better. For any details or questions, please contact us via customer service or the updated address at the foot of this website. <\/span><\/p>\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Contact address:<\/span><\/p>\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Office: LK25 Osaka Street, Eurowindow Twin Parks Gia Lam, Trau Quy Town, Gia Lam, Hanoi<\/span><\/p>\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Factory: Cau Noi Industrial Park, An Khanh, Hoai Duc, Hanoi<\/span><\/p>\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Hotline: +8433 802 0530<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>WARRANTY POLICY Warranty Policy for Products Purchased at An Tam Co., Ltd. Customers are kindly requested to carefully check the goods, compare the product with the documents and warranty certificate (if available) before accepting the delivery. This ensures your rights in case of product exchanges\/returns and warranty claims. Please also contact the Warranty Department for&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1576","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/atnewtech.vn\/en\/wp-json\/wp\/v2\/pages\/1576","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/atnewtech.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/atnewtech.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/atnewtech.vn\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/atnewtech.vn\/en\/wp-json\/wp\/v2\/comments?post=1576"}],"version-history":[{"count":2,"href":"https:\/\/atnewtech.vn\/en\/wp-json\/wp\/v2\/pages\/1576\/revisions"}],"predecessor-version":[{"id":4795,"href":"https:\/\/atnewtech.vn\/en\/wp-json\/wp\/v2\/pages\/1576\/revisions\/4795"}],"wp:attachment":[{"href":"https:\/\/atnewtech.vn\/en\/wp-json\/wp\/v2\/media?parent=1576"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}